Shangrilabeads.com, Monday 01 August 2011 18.00 BST

This is the main privacy policy for www.shangrilabeads.com and for all services provided through the website by Shangri-La Beads

The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order online indicates your acceptance of these terms and conditions. Shangri-La Beads reserves the right to make changes to this site and these terms and conditions at any time.

Copyright & Trademark Notice

This site is owned and operated by Shangri-La Beads. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Shangri-La Beads. All software used on the site is the sole property of Shangri-La Beads or those supplying the software. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without prior written permission from Shangri-La or Shangri-La Beads. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. 

Shangri-La Beads is a trademark of Shangri-La. All custom graphics, icons, logos and service names are trademarks or service marks of Shangri-La Beads. All other trademarks or service marks are property of their respective owners. The use of any Designs Of Shangri-La and Shangri-La. trademark or service mark without Shangri-La and Shangri-La express written consent is strictly prohibited.

 

We understand that privacy is important to you, and we promise to look after your personal information. Any personal information you provide to us will only be used and recorded in accordance with the Data Protection Act. We will not sell any information about you to any other party.

By providing Shangri-La with your information, you consent to the collection and processing of such information in accordance with the terms of this Policy.

What information do we collect from you?

We do not store credit card details nor do we share customer details with any 3rd parties”

We will only have information about you if you willingly provide it. The information you provide is referred to as personal information. Please make sure you update your personal information if any of your details change. In order to do any of the following, you will need to provide us with certain details:

● place an order

● sign up for e-newsletters

● enter competitions

● take part in a survey (in this instance, your details will be passed to a third party for research purposes only)

● give feedback to us

● be contacted by us so that we may notify you of our offers or answer any queries in relation to the proposed sale

The details you provide may include your name, email address, delivery address, telephone number.

We may collect your IP (Internet Protocol) address to help diagnose problems with our server and to administer the website. An IP address is a number that is assigned to your computer when you use the Internet. Your IP address is also used to help identify you during a particular session and to gather statistical data.  

At Shangri-La we collect different types of information about our users for four main reasons:

1. To provide personalised services unique to individual users.

2. To help us to monitor and improve the services we offer

3. To sell products or items on the site.

4. With user consent, to market services to individuals users.

 

Our principles

1. We do our utmost to protect user privacy through the appropriate use of the security technology. This means:

- we ensure that we have appropriate physical and technological security measures to protect your information

- we ensure that when we outsource any processes that the service provider has appropriate security measures

2. We will respect your privacy. You should only receive marketing emails from Shangri-La and/or from third parties screened which you have agreed to. It will be made clear to you where you have these choices, for example, by providing tick boxes for you to decide whether you wish to receive marketing. We may, however, email you occasionally with information or queries about your registration, your subscription account or postings, latest products and sales for example, with reminders, warnings or copyright requests.

3. We will only collect and use individual user details where we have legitimate business reasons and are legally entitled to do so.

4. We will be transparent in our dealings with you as to what information about you we will collect and how we will use your information.

5. We will only use personal data for the purpose(s) for which they were originally collected and we will ensure personal data are securely disposed of.

6. Our site is accessible via the Internet. This means that, where you choose to post your data on the site, this could be accessed from anywhere around the world.

7. Where we or our service providers transfer data outside of the European Economic Area (EEA) this is only ever done with the relevant protections required by UK law being in place.

We collect information on our users through registration and use of the website, through cookies, where you choose to disclose data in postings, and when entering sales promotions and competitions ("sales promotions") and finally through direct purchases.

A technique called browser fingerprinting may be used by our systems to uniquely identify computing devices, but not individuals. This information is used by our third party advertisers to improve the accuracy of advertising revenue and billing. Unlike cookies, browser fingerprinting does not write, or store, any information on your computing device.

 

Registration

The minimum information we need to register a user is an email address, a password. We will ask further questions for different services, including sales promotions. Unless stated, all registration questions are compulsory.

We may also ask some further, voluntary questions during registration for certain services (for example, customers) so we can gain a clearer understanding of our users. This also enables us to personalise services for our users. 

Updating your personal information

We offer a 'My account' page (also known as Wishlist), where you can update your personal information at any time, and change your marketing preferences. You can get to this page from most pages on the site - simply click on the 'My account' link at the top of the screen when you are signed in.

 

Who we share data with

We will not share your personal information with others for marketing purposes unless you have given us your permission. With your permission we will only share your information with carefully chosen third parties. Information collected by third party operators themselves is governed by their own privacy policies.

Please note that we reserve the right to access and disclose personal data to comply with applicable laws and lawful government requests, to operate our systems properly and to protect both our users and ourselves.

We may use service providers to help us run this site or services available on the site, some of who may be based outside the EEA. Any third parties who access your data in the course of providing services on our behalf are subject to strict contractual restrictions to ensure that your data is protected, and in compliance with UK data protection legislation. We may also independently audit these service providers to ensure that they meet our standards.

 

Use of Cookies

We use cookies for a number of reasons:

1) For statistical purposes to track how many individual unique users we have and how often they visit our website. We collect data listing which of our pages are most frequently visited and by which types of users and from which countries.

2) Both Shangri-La and third party advertisers will generate cookies to collect statistical data such as whether a user has seen an advertisement and if so, how long ago, how many users have seen an advertisement and how many users have seen it more than once.

3) Placing cookies on your computer means we can serve you adverts that you might be more interested in, and allows us to control the number of times you see them and measure how effective the ad campaign has been.

You can turn cookies off but if you do this you may not be able to use as many services on our website and you might see more pop-ups and other intrusive advertising, as we won't be able to limit what you see using cookies. You will however still be able to view products and content.

By using this site you are agreeing to the use of cookies as described.

 

Use of Browser Fingerprinting

We may use browser fingerprinting when a third party wishes to accurately track its advertising conversion without using cookies. The technique uses the characteristics of your browser to uniquely identify your computing device but not you as an individual, and hence it is not used to target advertising at an individual.

Browse fingerprinting cannot be controlled by user configured browser settings in the same way as cookies.

 By using this site you are agreeing to the use of browser fingerprinting as described.

This information collected, about your computer enables us to group you with other computers who have shown similar interests. We can then display advertising to you which is based on these interests.

It's important to remember that none of the OBA techniques we employ use or requires us to collect information like your name, email address, postal address or telephone number.

Behavioural retargeting is another form of OBA, which enables us, and some of our advertising partners to show you ads based on your online reading away from Shangri-La.

If you want to opt out of receiving online behavioural advertising this does not mean that you will no longer receive advertising when you are using this website. It just means that the advertising you see will not be customised to you.

 

How will we use it? 

We will use this information to fulfill any order and to communicate with you when necessary.

We may also use these details for validation checks, as outlined below.

We may also use your personal information to contact you about news and offers that we think may interest you, or to tell you if we change anything important about how the website works, or the terms of use of the website.

If you decide at any point that you no longer wish to receive messages of this nature, please contact us and send an email to let us know. Alternatively, click to unsubscribe at the bottom of any of the emails you receive.

Please note that if you telephone us, calls may be recorded for training purposes and/or to provide evidence of the terms of any agreement we may enter into. We may also use these details for validation checks, as outlined below.

Will we share your personal information with anyone else?

We may want to share your personal information with other reputable companies and businesses working with us, such as our email provider. We will never release your personal details to any outside company for mailing or marketing purposes Payments on the website are processed by a third party, which adheres to the privacy policy that is set out here. We have a non-disclosure agreement with this third party, and they are certified by all the major card issuers to hold details securely.

 

Validation checks 

All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to our third party card payment processor, we will not be liable for any delay or non-delivery. In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, Shangri-La will validate the names, addresses and other information supplied during the order process against commercially available records (e.g. Electoral Roll data, Credit Reference Services). A third party may also be instructed to complete these checks. By ordering from our website you consent to such checks being made. We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your order or we may be unable to accept your order. Any information given may be disclosed to a registered Credit Reference Agency, which may keep a record of the information. All information provided will be treated in accordance with the Data Protection Act 1998. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible and to assist in the prevention of crime.

 

How long will we keep your information? 

We will only keep your personal information for as long as necessary and consistent with the purpose for which you have given it to us. Except where needed to respond to a query from you or fulfill an order, we will delete your personal information on request by you. Your credit card and payment information are never stored with us.

 

Other Websites

Our website contains links to other websites. Please note that we are not responsible for the privacy practices of such other websites and we recommend you read the privacy statements immediately on entering other websites. This Policy applies only to information collected and used by us through the website.

 

Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Shangri-La Beads is not responsible for the operation of or content located on or through any such site.

 

Security guarantee

Our website uses a secure server which uses SSL technology (secure sockets layer) provides by 1and1 to make sure that all your credit or debit card transactions are completely secure.

Every time we receive an order, we use fraud checking systems as well as authentication processes before we fulfill it.

When you use our website, the secure server will encrypt all of the personal information you send us, including credit or debit card number and name and address. Encryption turns the information you enter into bits of code, which are then securely transmitted over the Internet to our third party card payment or banking institution. We will take all reasonable measures to keep your personal information and order details secure. However, we cannot be held liable if an event beyond our control results in loss to you.

 

Safe shopping at Shangri-La 

At Shangri-La we are committed to protecting you against unauthorised transactions and ensuring that our payment process is as safe and secure as possible. As well as our SSL technology (mentioned above), we have implemented extra levels of security to protect your online transactions.

 

Validation checks

All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, Shangri-La will validate the names, addresses and other information supplied during the order process against commercially available records (e.g Electoral Roll data, Credit Reference Services). A third party may also be instructed to complete these checks. By ordering from the shangrilabeads.com website you consent to such checks being made. We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your order or we may be unable to accept your order. Any information given may be disclosed to a registered Credit Reference Agency, which may keep a record of the information.

All information provided will be treated in accordance with the Data Protection Act 1998. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible and to assist in the prevention of crime.

 

Typographical Errors

Shangri-La’s credo is truth in advertising, and we aspire to publish accurate selling prices for the products we offer. However on occasion we do make mistakes. In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing Shangri-La Beads shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Shangri-La Beads shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Shangri-La Beads shall immediately issue a credit to your credit card account in the amount of the charge.

 

Security Code

We will ask for your security code when you enter your card details. This is the last three digits on the signature strip on the back of your credit or Maestro card. American Express cardholders this is the four-digit number found on the front of the card. It guarantees that you physically have the card when you order and ensures that fraudulent orders cannot be placed with your card number alone.

 

Children

By using the website you confirm that you are at least 18 years old, or, if you are under 18, that you are accessing the website with the consent of your parent of guardian. We do not sell products to children, but we do sell children's products for purchase by adults.

 

Legal information and how to contact us

For the purposes of the Data Protection Act 1998, the Data Controller for www.shangrilabeads.com and services provided through the website info@shangrilabeads.com

Shangri-La Head Office:

Shannon House

5 Laurence Pountney Lane

London EC4R 0EE

Phone: 0845 519 1861
Email: info@shangrilabeads.com
http://www.shangrilabeads.com

  

Changes to the privacy policy

Should we elect to change our privacy policy we will post the changes here. Where the changes are significant, we may also choose to email all our registered users with the new details. Where required by law, will we obtain your consent to make these changes.